Returns

Returns Procedure

At ALLboards UK, we aim to make the returns process as smooth and straightforward as possible. Our returns procedure complies with UK consumer law, including the 14-day cooling-off period for online purchases, during which customers may return items for a refund.

Please follow the steps below to ensure your return is properly prepared:

1. Cooling-Off Period

You have the right to return an item within 14 days of receiving it, as long as it is unused and in its original condition. While it is not mandatory, we would greatly appreciate it if you could let us know the reason for your return. This helps us gather valuable customer feedback and gives us the opportunity to improve our products and services in the future. To initiate a return, please contact our customer service team at [email protected].

2. Preparing Your Goods for Return

To ensure the safe return of your product and to avoid damage during transit, please follow these instructions:

For whiteboards, glass boards, cork boards, and chalkboards:

• Original Packaging: Pack the product in its original packaging, in the same position in which it was originally placed in the box.
• Accessories and Instructions: Include all other elements, such as mounting instructions, fixings, and accessories.
• Protective Elements: Place all protective elements as they were originally included in the package.
• Secure the Box: Close each side of the carton tightly with adhesive tape.
• Postage Labels: Do not remove the old postage label. Instead, cross it out clearly with a marker and write “Return to Sender.” Place the new return label directly over the initial label, ensuring it is fully visible and securely attached.

3. Return Address

Please ship your return to the following address:

When preparing the return, please include the reference number RTS-XXXXXXXX, replacing the “XXXXXXXX” with your order number.

4. Refunds

Once we receive and inspect your return, we will process your refund within 14 days. Please note that refunds will be issued to the original payment method. 

Contact Us

If you have any questions or need assistance with your return, please don’t hesitate to contact our team at [email protected] or 07724 779 214

We appreciate your cooperation in following this procedure to help us process your return efficiently and securely.