Frequently Asked Questions (FAQ)

Yes, Consumer is entitled to return the purchased item and a refund within 14 days, without giving any reason.

Yes. The address is:
Unit 20
Maritime Trade Park Atlas Rd
Liverpool
L20 4DY
United Kingdom

The complaint may be submitted by the Customer in electronic form, via e-mail at [email protected].

It is recommended that the Customer provide below information in the description of the complaint:

1. circumstances and date that the defect occurred;
2. demand a method of bringing the Product into compliance with the Terms and Conditions or a declaration of price reduction or withdrawal from the Terms and Conditions;
3. contact details of the person submitting the complaint.

The product should be secured for transport so that it is not damaged. In the event of a problem with obtaining the packaging for return, please contact the office (which will guide through the process).

The product can be replaced with another when it is fully fledged and unused.

Please contact the Customer Service Office, which will generate a new payment link or send a pro forma invoice with the account number on the basis of which the payment can be made.

Yes, you can place an order by email at [email protected]

Yes, you can place an order by phone on +44 7856181868

When placing an order by phone, the following payment methods are available:

Proforma transfer, instant bluemedia / Stripe etc transfer or card payment.

For public institutions and educational institutions, it is required to place an order by email.

Yes, it is possible to make a purchase without registration.

You will receive the purchase document in the form of invoice by email to the e-mail address provided when placing the order.

For public institutions financed from state government funds and educational institutions, we offer a deferred payment period of 14 days.

(state treasury units, units financed by the local government)

The transfer can be made to:

Natwest

Sort Code: 01-03-25

Account number: 28455401

Account name: ALLboards UK LTD

Please contact the Customer Service Office. If the order is at a stage where it is possible to change it, we will of course arrange requested changes.

Consumer is entitled to return the purchased item and a refund within 14 days, without giving any reason.

Each product is thoroughly verified before dispatching, then it is packed in appropriate packaging that protects against damage during transport.

All shipments are insured during transport.

The warranty period varies depending on the product type:

Ceramic surface – 25 years

Varnished surface – 10 years

Surface with print – 5 years

The warranty applies only to manufacturing damage!

We accept:

• Klarna
• Maestro
• MasterCard
• Visa
• PayPal
• American Express
• Apple pay
• Google Pay